Evidence informed practice coupled with social theories have been adopted by Visible Outcomes in attempt to foster a better understanding of service users needs. Social theories are integrated in our practice in order to deconstruct causal relations and to establish cause -effect relationships among different variables in an attempt to inform the interventions required to address individual needs and issues faced by the community as a whole. Community research projects encourage a greater engagement of service users by creating new opportunities to participate in service design and co-production. The research model emphasises the need to trust service users as experts in their own affairs, to put researchers at the centre of the investigation, and not just use them as interviewers with no control over the aims, process and outcomes.